Booking Conditions

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Booking Conditions


1. General:
– This agreement is between the property owner,  and the holidaymaker.
– The holidaymaker is responsible for ensuring all members of the party adhere to these terms.

2. Bookings:
– A deposit is required to confirm the booking.
– The balance, along with the breakage deposit, is due six (6) weeks prior to the holiday.
– Failure to pay by the due dates will result in cancellation.
– Last-minute bookings require full payment at the time of booking.
– Please be aware that any modifications to your booking, such as guest name changes, adding additional guests or a dog, or rescheduling the dates, will incur a fee of £15 per modification.

3. Cancellation:
– Cancellations must be made in writing.
– Cancellation charges apply based on the time until the start of the stay.
– Cancellations outside the specified periods will be charged the deposit.
– The property owner will attempt to re-let the property, offering a discretionary payment if successful.
– It is recommended to have holiday cancellation insurance.

The following cancellation charges are payable for this Property based on the time until start of stay:

  • 1 week or less (until start of stay)  – 100% of booking
  • 2 weeks or less (until start of stay) – 85% of booking
  • 3 weeks or less (until start of stay) – 60% of booking
  • 4 week or less (until start of stay)  – 40% of booking
  • 5 weeks or less (until start of stay) – 30% of booking

Note: Cancellations made outside of the periods specified above will be charged the deposit only. In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be offered. However, we strongly recommend you take out holiday cancellation insurance.

4. Cancellation by the Property Owner:
– The property owner will provide suitable alternative accommodation or a full refund if the property becomes unavailable.
– In the event of uncontrollable circumstances (e.g., Covid-19), the property owner may offer rescheduling or a voucher.

5. Covid-19 Provisions:
– If a holidaymaker contracts Covid-19 during their stay, they should inform the property owner, vacate the property, and no refund will be provided.

6. Miscellaneous:
– Guests are reminded to adhere to the designated check-in time for their booking. Early entry to the property, without prior written approval, may result in forfeiture of the breakage deposit. Early arrival can disrupt the schedule of our housekeeping and maintenance teams, impacting their ability to prepare the property to our high standards. If you are uncertain about whether you have purchased an early check-in option, please do not hesitate to contact us for clarification.
– Likewise, the property must be vacated no later than 10am on the day of departure unless a late check-out has been previously arranged. Failure to vacate on time may result in the non-refund of the breakage deposit. Late departures not only affect the operations of our housekeeping and maintenance teams but can also interfere with the arrival of subsequent guests who may have arranged for an early check-in. Should you be unsure about your late check-out arrangements, we encourage you to reach out to us for verification.
– The property description may change over time, and no refunds are available for discrepancies.
– The property owner may enter the property in emergencies or for repairs.
– Unacceptable behaviour may result in eviction without a refund.
– The property owner reserves the right to refuse entry to unsuitable individuals.
– The property owner may ask the holidaymaker to leave without a refund for unreasonable behaviour.
– The maximum number of guests is [tag:propertysleeps].
– Subletting or assignation of the let is prohibited.
– For use of the Hot-Tub, completion of the online Hot-Tub Disclaimer must be completed and submitted.

7. Pets (applicable to pet-friendly lodges only):
– Up to 2 pets are allowed with prior agreement.
– Pets must be house trained and their numbers should not exceed the agreement.
– Pets must not be left unaccompanied or allowed on beds or furniture.
– The holidaymaker is liable for any pet-related damage or additional cleaning.

8. Arrival and Departure:
– Check-in is from [tag:arrivaltime], and check-out is by [tag:departuretime].
– Late departure incurs an additional charge.
– Early Check-In or Late Check-Out must be pre-booked and purchased in advance.
– Unscheduled early arrival may result in an additional charge.

9. Hot Tub Use:
– Compliance with the Hot Tub User Instructions is required.
– Completion and compliance with instructions and guidelines provided in Hot Tub Disclaimer Form is required. 
– The maintenance team may access the property for hot tub checks.
– Additional fees may apply for failure to follow the instructions.

10. Liability:
– The property owner is not responsible for personal possessions or accidents.
– Children must be supervised, and the property owner is not responsible for accidents or illnesses.
– Compliance with Covid-19 safety guidance is required.

11. Internet Access:
– Internet access is offered as a complimentary service by the resort and while every effort is made to provide uninterrupted connectivity, it cannot be guaranteed. Please note that no refunds will be issued in the event of WiFi unavailability.
– Excessive use affecting other guests may result in usage restrictions.
– The service is used at the guest’s own risk, and the property owner excludes all warranties.

12. Cleaning:
– The property should be left clean and tidy.
– Additional cleaning charges may apply if the property is not left in a similar condition.

13. Breakages:
– The holidaymaker should report any accidental damage or breakages.
– The property owner may charge for damage, but minor breakages and reasonable wear and tear will not be charged.

14. Complaints:
– Problems should be reported immediately to the property owner for prompt resolution. 
– The property owner must be given reasonable time to rectify any faults found within the property.
– Unless this procedure is followed, no subsequent claim will be entertained.

15. Return of Breakage Deposit:
– The breakage deposit, minus any deductions, will be returned within [tag:breakagedepositdueweeks].

16. Park Facilities
– The outdoor swimming pool is available for free use when open. However, the indoor pool, gym, and activities are managed by the Haulfryn Group, and there is a fee for their usage. It is recommended to purchase MyBands upon arrival at the resort, as they offer unlimited access to the indoor swimming pool and gym at a more cost-effective price. The pricing for MyBands is as follows:

   – 3 or 4 night stay: £20
   – 7 night stay: £30
   – 14 night stay: £60

   – 3 or 4 night stay: £10
   – 7 night stay: £15
   – 14 night stay: £30

17. Gas & Electric Fair Usage Policy
– Guests are expected to maintain a reasonable and fair use of gas and electricity within the property. Normal use is intended to cover standard day-to-day residential activities and does not include usage for commercial operations or any non-standard high-consumption activities. Any consumption deemed outside of this fair use policy will be billed separately at a rate of 7.608p per kilowatt-hour (kWh) for gas and 38.494p per kWh for electricity. This additional fee will be applied to the resident’s account and is payable in the same terms as regular rent payments.
-Please note that charging of electric vehicles (EVs) directly from the lodge’s electrical power source is not permitted. For your convenience, a 22kW EV charging point is available in the main gravel carpark situated opposite the outdoor pool. This charging facility offers reasonable pricing for users. For those who require a faster charging solution, DC charging facilities can be found at Chudleigh Car Park, Chudleigh, Newton Abbot, TQ13 0HL. We kindly ask our guests to use these specified charging points to ensure the property’s electricity consumption remains within the agreed fair use limits.

– To ensure a smooth experience and prevent any potential disappointments, it is strongly recommended to make advance bookings for swimming and activities. Within five days of your booking, you should receive an email from Haulfryn, the owners of the park. Please check your spam folder in case the email ends up there. The email will contain a booking reference number, typically resembling FLFL0000xxxx. Once you have received this reference number, you can proceed to book all desired activities through their website at
– If you have not received your booking reference within five days, you can request it from the resort by emailing Please make sure to include your arrival date and the lead party’s name in your email, as this will help them locate your booking.
– When you register your details on, there is no need to provide your bank information since you have already paid your breakage deposit to us. The booking system will allow you to proceed without filling out this section.