We have been asked by a few owners around the bait box entries on their recent statements.
As mentioned previously, there has been a significant increase in vermin activity reported by guests across the resort. This issue was flagged to the resort, but they only manage areas outside the lodges; anything inside is the owner’s or our responsibility.
In the past, we relied on ProPest for callouts when guests or housekeepers noticed signs of vermin, such as droppings. However, their service was costly—over £200 for the initial visit and £100+ for follow-ups. Their process involved tracing droppings, setting bait, and returning to check and replenish it without addressing the root cause.
After discussing with Steve, we decided to purchase bait boxes last summer. Each lodge now has at least two rat-sized boxes, as we’ve encountered rats, squirrels, and mice. Steve sets up the boxes and checks them monthly. If bait is taken, he:
a) Replenishes the bait,
b) Cleans up any mess,
c) Identifies and blocks possible entry points, and
d) Revisits the following month.
Steve has found that a significant number of lodges have had their bait fully consumed, and he’s been proactive in sealing potential entry points. The monthly service, including bait and Steve’s time, costs £36—far cheaper than relocating guests (which results in lost revenue) or hiring pest control without addressing the root cause.
As Steve had not invoiced us for two months, this is why there were two entries, one for September as well as the more recent October check.
Since Steve took over, we’ve had only two rodent reports, both identified by housekeeping. Our goal is to reach a point where no bait is taken, allowing us to switch to quarterly checks unless an issue arises.
Hope this provides clarity!